Connecting Data, Transforming Decisions

Revolutionizing Communication in Jamaica and the Caribbean.
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About Us

Who We Are

Pacrotek is a hybrid of telecommunications support for main service providers as well as subcontractor and software specific solutions for companies that want to leverage data analytics and drive decision making and profits. The business was established in 2011 and has since spearheaded numerous projects and initiatives. Its primary focus was on software development, but the company expanded its scope to include projects in telecommunications, specifically drive testing and reporting.
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Our Values

Telecom Solutions,
Data-Driven Results

Accuracy

We are committed to continuously improve our work processes to maximise the production and delivery of error-free reporting and meticulous project completion based on client requirements.

Efficiency

We constantly seek to implement projects by maximising the use of our planning and execution techniques, processes and technology to achieve seamless, on-time, and superior results.

Excellence

Our belief is always going ‘above and beyond’ to achieve project deliverables at the highest standards, with the aim to provide the best solutions for clients which meet and surpass their expectations.

Reliability

We are driven to always execute meet established key performance indicators on-time and within defined project scope.
Reviewed on
5/5
31 Reviews
20
Years

Proven Track Record

98
%

Customer Satisfaction

1,500
Projects

We Have Completed

3
Mins

Average Answer Time

About Tecnologia
HOW WE DO

Products & Services

Telecommunications

We have vast experience in drive testing for mobile networks in Jamaica and other Caribbean countries. We aim to deliver maximum coverage based on client specifications, by providing RF engineering, test driving, Frequency and Spectrum assessment and related technical support.
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Software Development

Pacrotek has developed data mining software to interface with popular accounting software, such as Quick books, for Small and Micro Enterprises in Jamaica. We are able to satisfy a range of software needs at any level.
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Technical Support & Project Management

We are able to quickly diagnose problems and provide troubleshooting support for your business or projects. We will also have the capacity to organize and dispatch projects team to work on projects of various sizes and scope. We can also provide oversight or project management leadership to support your IT or telecommunications initiatives.
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Testimonials

Pacrotek's telecommunications support has been a game-changer for our business. Their expertise and dedication to our network's performance have been outstanding. We highly recommend their services.
Amanda ParksNetwork Manager, Healthcare Organization
Amanda Parks
We partnered with Pacrotek for their data analytics solutions, and the results have been remarkable. Their insights and software have empowered our decision-making processes and significantly increased our profits.
John LabkinsPartner & CEO, Telecommunication Company
John Labkins
Pacrotek has been our trusted telecommunications partner for years. Their commitment to excellence and continuous support have been instrumental in our network's success. We value their expertise and reliability.
Daniel LegranteCIO, Restaurant Product Supplier
Daniel Legrante
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Reviewed on
5/5
31 Reviews
4.9
4.5/5
Customer Reviews
Advantages

Solving IT challenges in every industry, every day.

Fast Delivery of Results
Competent & Knowledgeable Team
Healthcare
Banks & Insurance
Consulting Providers
Non-Profit
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What we use

Our Process

Each of these phases is essential for a well-structured project management process, ensuring that client needs are met, projects are executed efficiently, and clients are satisfied with the final results.
Telecom Solutions
Client Provides Specifications
In this initial phase, your client outlines their project requirements, specifications, and goals. This stage involves in-depth discussions and document sharing to ensure a clear understanding of what the project entails. It’s essential to ask clarifying questions and gather all necessary details to form the foundation of the project.
Development & Sign-off
After the specifications are provided, your team starts the development phase. This typically includes planning, designing, and implementing the project according to the client’s requirements. Once the project is ready for review, you present it to the client for evaluation. The sign-off signifies their approval and acceptance of the work done.

Exchange Online


Sharepoint Online


Defender for 365


Autopilot


Office Apps


Windows 365

 

Execution & Reporting
With the client’s sign-off, you proceed to formalize the project through a contract. The contract outlines the terms, scope, timelines, costs, and any other relevant details. It’s a crucial step in establishing the legal framework for the project.
Network & Connectivity
This phase involves the actual implementation of the project based on the agreed-upon plan. Throughout the execution, it’s important to provide regular reporting to the client. This keeps them informed of the project’s progress, any issues that may arise, and how you’re addressing them. Effective communication is key.
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Blogs

News

Contact us

Partner with Us for Comprehensive IT

We’re happy to answer any questions you may have and help you determine which of our services best fit your needs.

Call us at: 876-580-4147
Your benefits:
  • Client-oriented
  • Independent
  • Competent
  • Results-driven
  • Problem-solving
  • Transparent
What happens next?
1

We Schedule a call at your convenience 

2

We do a discovery and consulting meting 

3

We prepare a proposal 

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Companies

Our Partners

Paul Crooks is an experienced telecommunications and information technology professional. His experience spans over a decade as Radio Frequency and software development engineer, working with major telecommunications companies such as Cable and Wireless, LIME & Flow and other companies.